Terms & ConditionsPrivacy Policy

Terms & Conditions


Shona is a clinical reflexologist, not a doctor, and cannot provide medical advice or treatment. If you are seeking medical advice, please speak to your GP before booking a treatment or starting any of her self-help techniques.

Client Form

All new clients are required to complete an online client consultation form for a treatment to go ahead. This form is sent out by email at the time of booking your appointment with us. Failure to complete the form will result in the appointment being cancelled. Please be aware no refund will be given if this is not completed ahead of the appointment and it therefore has to be cancelled. 

Health Insurance

If you wish to claim this treatment through your health insurance policy, please state the policy number during the initial consultation. You will receive a receipt via email upon booking the appointment. However, if your insurance company requires more information, you can email me directly for further details.


Your commitment to your appointment time is very much appreciated, as is arriving promptly for your appointment. It’s important that your appointment time is fully utilised for your relaxation and not impacted by a late arrival. We always allow a little extra time in addition to the actual therapy time, however, appointments cannot overrun the allocated diary time.

Having said that, we know that life has a habit of getting in the way and people get delayed. If this is the case, don’t worry! We will have you feeling relaxed as soon as you arrive and we’ll make the most of the time we have left for your booking slot.

Cancellation Policy

Appointments can be cancelled up to 48 hours before your appointment start time without incurring a charge. If you cancel after this period or fail to show up, you will be charged fully for the session. If you are unable to attend due to exceptional personal circumstances, please contact Shona at: shona@abwr.co.uk to discuss rescheduling your booking.

Rescheduling Policy

Appointments can be rescheduled up to 48 hours before your appointment start time. If you need to reschedule after that period, you will be charged fully for the session. If you are unable to attend due to exceptional personal circumstances, please contact Shona at: shona@abwr.co.uk to discuss rescheduling your booking.

No Show

Failure to attend the scheduled appointment will result in a fee of 100% of the treatment price being charged.


A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about cookies at: www.allaboutcookies.org We use cookies to identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile.

Most browsers will allow you to turn off cookies. If you want to know how to do this, please look at the menu on your browser, or you will find instructions here: www.allaboutcookies.org Please note that turning off cookies will restrict your use of our website.

Cookies we use

Data from visits to our website is compiled by Google Analytics. It tracks the pages viewed, as well as information such as keywords typed into the search engine to access the website. You can disable this by adjusting the browser’s settings to ‘incognito’ or ‘privacy’ mode.

Third party websites

Our website may contain links to other websites that are beyond our control. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

Terms of use

Thank you for visiting our site www.abwr.co.uk (“the Site”). We hope that you enjoy your visit, but you should be aware that your use of the Site is regulated by these Terms and Conditions. Browsing the Site will constitute acceptance of the Terms and Conditions, so if you do not accept them either in whole or in part, you should stop using the Site
immediately. We may vary the Terms and Conditions from time to time and any such changes will take effect from the date of posting on the Site. Your continued use of the Site indicates your acceptance of any changes which we may make to the Terms and Conditions. Throughout the Terms and Conditions, when we refer to ‘we’, ‘us’, ‘our’ etc, we are referring to AB Wellness & Reflexology. When we refer to ‘you’ we are referring to the user or browser of the Site.

We will be happy to answer any questions that you may have regarding these Terms and Conditions. You can contact us by completing the contact form or any of the other contact methods listed on the contact page of our Site. We are committed to protecting the privacy of anyone who uses the Site and any personal data which we obtain from you as a result of any enquiries will be processed in the terms of our Privacy Policy.


Accessing or viewing the Site constitutes your acceptance to these Terms and Conditions. If you do not accept these Terms and Conditions you should EXIT the Site immediately.


The content of this Site (except where otherwise stated) is copyright © of AB Wellness & Reflexology. This includes any text, scripts, applets, images, and graphics. You may print or download the content of this site for your own personal use only but all such prints and/or downloads should acknowledge that the material is copyright © of AB Wellness & Reflexology where appropriate. You may cache or store material from the Site for private online or offline browsing purposes only.

The distribution or copying of the content of the Site or any part of the Site for any commercial purpose is specifically prohibited other than with the express written consent of AB Wellness & Reflexology. A written licence for commercial distribution or copying may be obtained on request on such terms and at such costs as we may determine.

Any trademark, service mark or other intellectual property contained in or relating to this site are, unless otherwise explicitly stated, the property of AB Wellness & Reflexology. The use of such trademarks, service marks or other intellectual property by users or viewers of this site is strictly forbidden.

Newsletters and Event Information

All personal data which you provide to us will be processed in accordance with our Privacy Policy.


AB Wellness & Reflexology shall not be liable to you (whether directly or indirectly and whether as a result of negligence or otherwise) in respect of any losses or damage which you may incur as a result of your use of the Site. We have taken, and will continue to take, all reasonable steps to ensure that the Site and all information which is published on the Site (including all newsletters) is accurate. We cannot however guarantee:

that material, information or data obtained from or through this site is complete, accurate or not an infringement of any party’s intellectual or other property rights. that material, information and data submitted via this site will be fully secure.

that material, information and data obtained from or through this site will meet your requirements. that your access to or use of this site will be uninterrupted, timely or error-free or that defects in information contained on this site will be corrected.

Please contact us and let us know if you are aware of any inaccuracies, and steps will be taken to correct them.


This Site may contain hyperlinks to websites operated by other parties. These links are suggested for information only and our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites. Care is advised in
visiting any external sites linked from this Site. No liability is accepted for any information contained on any external site. If you consider that the content of any external site linked from this Site is illegal, immoral or offensive please advise AB Wellness & Reflexology using any of the contact
methods listed on our contact page. You should remember that when you link to another site, the terms of use of the external linked site will apply and not the terms of use of this Site.

Alteration of Terms and Conditions

AB Wellness & Reflexology reserves the right to update or modify these Terms and Conditions. Any changes to these Terms and Conditions will be posted on this Site.


If you have any cause for complaint about this Site please contact us.Severance If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.


Your statutory rights are not affected.


This Agreement shall be governed by and construed in accordance with the law of Scotland, and each of the parties submits to the exclusive jurisdiction of the courts of Scotland

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